SLICEplus Customer Relationship Management

• Manage specific requirements for a customer and identify your most profitable customers
• Capture and measure service issues and resolutions
• Increase service capabilities by immediately addressing and routing issues to the appropriate person
• Maintain an accurate activity status of all customers and the likelihood of future sales from them.
• Centralize a knowledgebase of issues and solutions allowing you to leverage your expertise and to standardize resolutions
• Increase your revenues through cross-selling and up-selling your existing customer base.
• Manage the service issues to improve customer satisfaction and to sell additional products or services.
• Provide current prospect information, quotes and proposals outstanding, contacts pending and contact history
• View the open orders or the account receivable, including all invoices, for the customer.